When will I select the size(s) that I want?
You will be sent an email after the campaign is over to collect your size(s).
Last updated: November 10, 2016 08:37
How high is the arch support on Bear Soles?
Bear Soles have a low arch profile. They’re designed to help with things like posture and alignment. They also help with over-pronation which is the leading cause of plantar fasciitis. If you already have plantar fasciitis, Bear Soles may be a corrective solution, but we recommend an evaluation with a podiatrist.
Last updated: November 10, 2016 08:42
What types of shoes will Bear Soles fit in?
Bear Soles fit best in boots and most casual footwear with removable insoles.
Last updated: November 10, 2016 08:42
How long do they last?
We are expecting for Bear Soles to last a lifetime but we would conservatively estimate them to last 9-12 months with everyday, regular wear.
Last updated: November 10, 2016 08:42
When will I select the size(s) that I want?
You will be sent an email after the campaign is over to collect your size(s). Last updated: Thu, Nov 10 2016 11:37 am EST
How high is the arch support on Bear Soles?
Bear Soles have a low arch profile. They’re designed to help with things like posture and alignment. They also help with over-pronation which is the leading cause of plantar fasciitis. If you already have plantar fasciitis, Bear Soles may be a corrective solution, but we recommend an evaluation with a podiatrist. Last updated: Thu, Nov 10 2016 11:42 am EST
What types of shoes will Bear Soles fit in?
Bear Soles fit best in boots and most casual footwear with removable insoles. Last updated: Thu, Nov 10 2016 11:42 am EST
How long do they last?
We are expecting for Bear Soles to last a lifetime but we would conservatively estimate them to last 12 months with everyday, regular wear. Last updated: Thu, Nov 10 2016 11:42 am EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.